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Unable to Create or Modify AR/AP Journal Entries

Issue

Users may face issues when:

  • Creating Journal Entries in AR or AP

  • Editing system-generated invoices or bills

  • Voiding credit memos or vendor credits


Cause

In XoroERP, when AR or AP accounts are used in a Journal Entry:

  • The system automatically creates linked accounting documents.

  • These documents are controlled by the Journal Entry.

Because of this relationship, they cannot be edited or voided independently.


Common Issues and Solutions

Issue 1: Cannot Edit Invoice / Credit Memo

Reason

The document was automatically created from a Journal Entry.

Solution

Locate and edit the linked Journal Entry instead.


Issue 2: Cannot Void Credit Memo or Bill

Reason

System-generated documents cannot be voided directly.

Solution

  1. Go to Journal Entry module

  2. Locate the linked JE

  3. Void the Journal Entry

The related document will automatically be voided.


Issue 3: Currency Mismatch Error

Reason

The following currencies must match:

  • Account currency

  • Entity currency

  • Journal Entry currency

Solution

Ensure the Customer or Vendor currency matches the Account currency.


Best Practices

✔ Always verify Entity selection (Customer/Vendor) when using AR or AP. ✔ Ensure currencies match before creating the JE. ✔ Use Journal Entries only when necessary to correct variances or adjustments.

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