Unable to Create or Modify AR/AP Journal Entries

Issue

Users may face issues when:

• Creating Journal Entries in AR or AP
• Editing system-generated invoices or bills
• Voiding credit memos or vendor credits

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Cause

In XoroERP, when AR or AP accounts are used in a Journal Entry:

• The system automatically creates linked accounting documents.
• These documents are controlled by the Journal Entry.

Because of this relationship, they cannot be edited or voided independently.

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Common Issues and Solutions

Issue 1: Cannot Edit Invoice / Credit Memo

Reason

The document was automatically created from a Journal Entry.

Solution

Locate and edit the linked Journal Entry instead.

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Issue 2: Cannot Void Credit Memo or Bill

Reason

System-generated documents cannot be voided directly.

Solution

1. Go to Journal Entry module
2. Locate the linked JE
3. Void the Journal Entry

The related document will automatically be voided.

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Issue 3: Currency Mismatch Error

Reason

The following currencies must match:

• Account currency
• Entity currency
• Journal Entry currency

Solution

Ensure the Customer or Vendor currency matches the Account currency.

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Best Practices

✔ Always verify Entity selection (Customer/Vendor) when using AR or AP. ✔ Ensure currencies match before creating the JE. ✔ Use Journal Entries only when necessary to correct variances or adjustments.