Email Queue Centre

Overview

The Email Queue Center provides a centralized view of emails generated and processed by the system. It allows users to review email delivery details, including the recipient, subject, related entity, reference information, attachments, and source of the email.

The center can be used to verify whether emails were successfully sent and to trace emails back to the corresponding business transaction or process.

Header Options

The Advance Search option is available in the page header and allows users to search and filter email queue records based on the available email-related criteria.

Header Icons

The Email Queue Center provides the following header icons for managing and viewing the email queue:

• Refresh: Refreshes the Email Queue Center and retrieves the latest email records.
• Save: Saves the current grid configuration or view settings.
• Search: Opens the Advanced Search functionality to search within the displayed email queue records.
• Column Selector: Allows users to select or manage the columns displayed in the grid.
• Export/Download: Provides options to export or download the displayed email queue data.

Columns

The Email Queue Center displays the following columns:

Column	Description
Sent At	Displays the date and time when the email was sent.
Created At	Displays the date and time when the email queue record was created.
Status	Displays the current status of the email, such as Sent.
From	Displays the email address or sender information from which the email was generated.
To	Displays the recipient email address(es).
Subject	Displays the subject of the email. The subject can be opened to view the email details, where applicable.
Entity / Related Entity	Displays the business entity or related record associated with the email.
Reference Type	Identifies the type of business transaction or record associated with the email, such as Invoice or Customer Statement.
Reference	Displays the reference number or identifier associated with the email.
Attachments	Indicates whether an attachment is associated with the email.
Source	Displays the source or process that generated the email, such as Schedule Agent.

Email Details

Clicking an email record opens its details, where users can review the email status, recipients, related entity, reference information, and attachments. For emails associated with customer statements, the corresponding customer statement PDF is available as an attachment.

This is also where the Customer Statement flow ties into the Email Queue Center. Once a queued customer statement is successfully sent, the resulting email is recorded here with Reference Type = Customer Statement, allowing users to trace the statement delivery from Customer Statement Delivery to the Email Queue Center.