> For the complete documentation index, see [llms.txt](https://docs.xorosoft.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.xorosoft.com/xoroerp-1/apps-and-integrations/sales-channels/common-e-commerce-errors-and-suggested-resolutions.md).

# Common E-Commerce Errors and Suggested Resolutions

See the below table for some common errors during syncing between your e-com store and Xoro:

<table><thead><tr><th width="257">Errors</th><th>Explanation</th><th>Suggested Solution</th></tr></thead><tbody><tr><td><p><strong>Order</strong> – 2595: Item number is blank</p><p> </p></td><td>This means that order # 2595 has not dropped into Xoro because there is an item in that order that has a blank SKU.</td><td>Correct the SKU for the item in your E-commerce store and make sure the same item exists in Xoro with matching SKUs. Then re-drop the order.</td></tr><tr><td><strong>Order</strong> – 1595: Item number BGTDA-BLK-28 not found</td><td>This means that order # 1595 has not dropped into Xoro because the item BGTDA-BLK-28 is not in Xoro.</td><td>Ensure that the item exists in both your E-commerce store and in Xoro with the EXACT same SKU. Link it and re-drop the order.</td></tr><tr><td>SKU is not linked in Xoro</td><td>This means that the SKU in your E-commerce store and Xoro are not linked.</td><td>If necessary correct the SKU in your E-commerce store to match with Xoro and then Link it. Then re-run the failed sync.</td></tr><tr><td><strong>Order</strong> – 29152: Error calculating tax for item 1CPD00F. Tax rate mismatch</td><td>This means that the tax rate between Xoro and Shopify are not matching for this item and the order didn’t drop.</td><td>Ensure that you have the correct tax settings for your E-commerce store. Submit a ticket for further assistance.</td></tr><tr><td><p><strong>Order</strong> – 2291: Tax for Item number: E77600 is invalid or not configured. No tax code found for State Tax</p><p> </p></td><td>The tax that is coming from Shopify is not valid with your settings. This typically happens if you are applying foreign taxes to your order.</td><td>You are likely applying American taxes to your Canadian instance, or vice versa – which should not be happening. Ensure you have the correct e-commerce tax settings. For example if you are a Canadian operation there should be no American taxes for any of your e-com orders (and vice versa). See your e-com store settings to correct this.</td></tr><tr><td><p>Unable to update inventory for SKU LA-U1AC-RD. SKU is not linked in Xoro. Qty Change: 8</p><p> </p></td><td><p>This can be 1 of 2 situations:</p><p>A) The SKU is not linked and so the inventory change did not get updated to Shopify.</p><p>B) The SKU exists in Xoro, but not in Shopify.</p></td><td><p>The corresponding suggested solutions:</p><p>A) Link the SKU and re-run (play button) the inventory sync.</p><p>B) If this scenario is intentional, you can simply Resolve the error.</p></td></tr></tbody></table>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.xorosoft.com/xoroerp-1/apps-and-integrations/sales-channels/common-e-commerce-errors-and-suggested-resolutions.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.