Business Cases and FAQs

Business Cases (Real Use Cases)

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Business Case 1 — Same Client, Multiple Locations, Different Pricing

Problem

A client has multiple stores but wants different pricing per store.

Solution

• Use location-based pricing (customer + location mapping)

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Business Case 2 — Orders Not Getting Created

Problem

Orders fail during sync.

Root Cause

• No default customer
• Missing custom field setting

Solution

• Create default customer
• Enable required settings

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Business Case 3 — Pricing Not Applied

Problem

Orders are created but pricing is incorrect.

Root Cause

• Item mapping missing
• Custom field not configured

Solution

• Map item ID
• Enable B2B price sync

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Business Case 4 — Same Pricing for Entire Company

Problem

Company wants one pricing across all locations.

Solution

• Use customer group-based pricing

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FAQs

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Q1. Why are orders created under customers and not companies?

Because orders are always linked to customers (locations). Companies act as parent entities for grouping.

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Q2. Why is the default customer required?

To ensure orders are created even when mapping is missing.

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Q3. Why is pricing not syncing?

Possible reasons:

• Item not mapped
• Custom field missing
• Required settings not enabled

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Q4. Can pricing differ for each location?

Yes, using location-based pricing rules.

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Q5. Why is currency important?

Order creation requires matching currency between:

• Customer
• Account

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Q6. What happens if the item does not exist in the ERP?

Pricing rules will fail. The Item must be mapped using custom fields.

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Q7. What is the difference between the two pricing methods?

• Customer Group Pricing → Same price for company
• Customer/Location Pricing → Different prices per location

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Final Understanding

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What B2B Sync Does

• Creates structured company hierarchy
• Enables location-based order handling
• Applies flexible pricing rules

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Core Concept

👉 Company = Structure 👉 Customer (Location) = Transaction unit 👉 Pricing = Controlled by mapping & rules

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One-Line Summary

B2B Sync ensures that companies, locations, and pricing are connected correctly so that orders are created accurately and pricing is always applied as intended.