Shopify Returns

Overview

Shopify Returns allow customers to send back products they have purchased when they are no longer required, are incorrect, or have another eligible return reason. In the XoroERP integration, a return initiated through Shopify and processed through Loop is carried into Xoro through an RMA (Return Merchandise Authorization) and an automatically generated ASN (Advance Shipping Notice). The returned items are then received and processed before the corresponding financial or order transactions are created in Xoro.

Shopify Returns are classified based on what the customer wants to receive in exchange for the returned item:

Types of Shopify Returns

1. Refund

The customer returns the item and receives a refund. For a refund, the return is processed through the RMA and ASN flow. Once the return is fully received, the order is synchronized with Xoro and a refunded Credit Memo is automatically created.

2. Credit

The customer returns the item and receives store credit instead of a refund to the original payment method. Once the return is fully received, Xoro automatically creates a Credit Memo with the gift card ID.

3. Exchange

The customer returns the original item and receives another item in exchange. Exchange returns are further classified based on the value of the replacement item:

• Equal-value Exchange — The replacement item has the same value as the returned item. Xoro receives the exchange information and creates an Exchange Order with $0.

• Greater-value Exchange — The replacement item costs more than the returned item. Xoro creates an Exchange Order with an additional deposit for the difference.

• Lesser-value Exchange — The replacement item costs less than the returned item. Xoro creates an Exchange Order and Credit Memo for the applicable difference.