> For the complete documentation index, see [llms.txt](https://docs.xorosoft.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.xorosoft.com/xoroerp-1/connected-apps/shopify/shopify-returns/processing-returns-as-store-credit.md).
# Processing Returns as Store Credit
### Overview
**Store credit** allows customers to receive the value of a returned item as credit that can be used for future purchases instead of receiving the amount back through the original payment method. In Shopify, this credit is issued as a **gift card** associated with the customer's return.
This option is useful when the customer wants to retain the value of the returned item for a future purchase rather than receive a direct refund.
### Workflow
**Step 1:** Create a Sales Order in Shopify by adding the required product and customer information. Ensure that the order is **Paid** and **Fulfilled** in Shopify.
**Step 2:** In Xoro, navigate to **Shopify Channel → Orders → Actions → Import by order**. Enter the Shopify Order Number and click **Import**.
After the import is completed, the corresponding Sales Order is created in Xoro.
**Step 3:** In Loop, go to **Returns Management → Returns → Find an order** and search for the Shopify Order Number. Locate the order in the search results and click **Start Return**.
**Step 4:** On the **Select an item to return** screen, select the item being returned.
**Step 5:** Choose the appropriate **return reason** and click **Continue**.
**Step 6:** On the **How would you like to proceed?** screen, select **Return item**.
**Step 7:** Under **Credit options**, select **Store credit**. The return summary displays the applicable credit amount and the **Total estimated gift card** amount.
Review the gift card details and, if required, edit the customer's **Contact information**. Select the checkbox confirming that the return policy has been reviewed and click **Submit return**.
**Step 8:** The return is submitted successfully. The confirmation screen displays the **Return address**, return instructions, returned item, customer information, and the estimated gift card amount.
**Step 9:** In Xoro, navigate to **Shopify Channel → RMA** and verify that the RMA has been successfully synced with the respective return.
**Step 10:** Now, to process the return in Shopify, open Loop, navigate to **Returns → Return processing,** and locate the submitted return. The return appears with **Credit** as the outcome and **Open** as the status.
**Step 11:** Click on the record to review the return details. After reviewing the return and making the required decisions (Cancel Return, Flag Return, etc.), click **Process items**.
**Step 12:** The return status changes from **Open** to **Closed** in **Return Processing**.
**Step 13:** Re-import the Shopify order from **Shopify Channel → Orders → Actions → Import by Order** if the Sales Order is not visible in the **Sales Order Centre** when searched using the **Shopify Order Number** in the **Ref#** field.
**Step 14:** After the order is reimported, Xoro processes the completed return and creates a **Credit Memo**.
**Step 15:** Open the created **Invoice Credit Memo** to review the return and credit details.
#### Importing the Gift Card in Xoro
**Step 16:** In Shopify, navigate to **Products → Gift cards**. Locate and open the gift card created for the return.
**Step 17:** The gift card displays its **Current balance** and **Initial balance**. It also shows **Generated by Loop Returns** in the **Notes** section, confirming that the gift card was generated as part of the return process.
If required, click **Send gift card** to send the gift card details to the customer's email address.
{% hint style="info" %}
You can also deactivate the gift card from the gift card details page by clicking **Deactivate**.
{% endhint %}
**Step 18:** In Xoro, navigate to **Shopify Channel → Gift Cards** and verify the logs to confirm that the gift card has been successfully synced to Xoro.
**Step 19:** Go to **Credit Memo Centre** and open the Credit Memo created for the gift card. The **Ref No** corresponds to the **Gift Card ID**, and the Credit Memo amount corresponds to the returned amount.
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