> For the complete documentation index, see [llms.txt](https://docs.xorosoft.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.xorosoft.com/xoroerp-1/connected-apps/shopify/shopify-returns/shopify-exchanges/equal-value-exchange.md). # Equal-Value Exchange ### **Overview** An equal-value exchange allows a customer to return an item and receive the same item as a replacement without creating an additional payment or refund. In this workflow, Loop recommends replacing the returned item with the same item, and Xoro creates a new Exchange Order with a **$0.00** value. ### Workflow **Step 1:** Create a Sales Order in Shopify by adding the required product and customer information. Ensure that the order is **Paid** and **Fulfilled**.

**Step 2:** In Xoro, navigate to **Shopify Channel → Orders → Actions → Import by Order**. Enter the Shopify Order Number and click **Import**. The corresponding Sales Order is created in Xoro.

**Step 3:** In Loop, navigate to **Returns Management → Returns → Find an order** and search for the Shopify Order Number. Locate the order and click **Start Return**.

**Step 4:** On the **Select an item to return** page, select the item to be returned.

**Step 5:** Select the applicable **Return reasons** and click **Continue**.

**Step 6:** Under **How would you like to proceed?**, select the option suggested in the **Best match** textbox.

**Step 7:** Loop suggests a replacement for the returned item. Click **Confirm item**.

**Step 8:** Review the return information, select the checkbox confirming that the return policy has been reviewed, and click **Submit return**.

**Step 9:** After the return is submitted, review the return confirmation details, including the **Return address**, **Return instructions**, returned item, replacement item, and customer information. **Step 10:** In Xoro, navigate to **Shopify Channel → RMA** and verify that the RMA has been successfully synced with the respective return.

**Step 11:** In **Return Processing**, locate the return and review the return details. The return should show the **Exchange** outcome.

**Step 12:** Click the return record and select **Process items** to process the returned item. Once the return is successfully processed, its status changes to **Closed**.

**Step 13:** Once the item is fully received and the return is closed, reimport the Shopify order from **Shopify Channel → Orders → Actions → Import by Order**. **Step 14:** In Xoro, verify that an **Exchange Order** has been created for the replacement item instead of creating any memo against the existing Sales Order.

Open the Exchange Order and verify that its total value is **$0.00**, confirming that the replacement item is of equal value to the returned item.

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