> For the complete documentation index, see [llms.txt](https://docs.xorosoft.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.xorosoft.com/xoroerp-1/connected-apps/shopify/shopify-returns/shopify-exchanges/lesser-value-exchange.md).

# Lesser-Value Exchange

### Overview

A lesser-value exchange allows a customer to replace a returned item with an item that has a lower value than the original purchase. The difference between the value of the returned item and the replacement item is credited back to the customer.

In Xoro, a **Credit Memo** is created against the existing Sales Order for the difference between the returned item's value and the replacement item's value. A separate **Exchange Order** is created with a **$0.00** total because the value of the original payment is sufficient to cover the replacement item.

### Workflow

**Step 1:** In Shopify, create the order with the required product and customer information. Ensure that the order is **Paid** and **Fulfilled**.

**Step 2:** In Xoro, navigate to **Shopify Channel → Orders → Actions → Import by Order**. Enter the Shopify Order Number and click **Import**. The corresponding Sales Order is created in Xoro.

**Step 3:** Open **Loop** and select the **Shopper return portal** option from the menu.

**Step 4:** Enter the **Shopify Order Number** and **ZIP code**, then access the order.

**Step 5:** Select the item to be returned.

**Step 6:** Select the applicable **Return reasons** and click **Continue**.

**Step 7:** Under **How would you like to proceed?**, select the option suggested in the **Best match** section.

**Step 8:** Select the replacement item. Loop displays the replacement item's value, which is lower than the value of the returned item. Click **Confirm item**.

**Step 9:** On the **Review your return** page, review the returned item, replacement item, and the credit amount resulting from the difference in value. Select the checkbox to acknowledge the return policy and click **Submit return**.

**Step 10:** In Xoro, navigate to **Shopify Channel → RMA** and verify that the RMA has been successfully synced with the respective return.

**Step 11:** Go to Loop and, under **Return Processing**, locate the return and review the return details. The return should show the **Exchange** outcome.

**Step 12:** Click the return record and select **Process items** to process the returned item. Once the return is successfully processed, its status changes to **Closed**.

**Step 13:** Reimport the Shopify order in Xoro from **Shopify Channel → Orders → Actions → Import by Order**.

**Step 14:** Open the existing **Sales Order** and verify that a **Credit Memo** has been created for the difference between the returned item's value and the replacement item's value.

**Step 15:** Verify that a separate **Exchange Order** has been created for the replacement item with a **$0.00** total.


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