Shopify Fulfillment as Split Orders

Overview

Shopify Fulfillment as Split Orders allows a single Shopify order to be fulfilled from multiple locations. When different items in an order are assigned to different Shopify locations, the order can be split based on its fulfillment locations during import into Xoro.

Xoro creates a separate Sales Order for each fulfillment while retaining the same Shopify order reference. To uniquely identify the split Sales Orders, Xoro appends a sequential suffix to the Third Party Ref No, such as -1 and -2.

This allows each fulfillment to be processed independently based on the location responsible for shipping the items, while maintaining the connection to the original Shopify order.

Workflow

Step 1: Before importing split fulfillments, configure the required settings in the Shopify channel. Go to the Shopify channel and open Account Settings > Orders.

Step 2: In the Warehousing section of the Orders tab, select Orders on the Invoices/Orders toggle to process Shopify orders as Sales Orders in Xoro.

Step 3: Enable the Split orders setting. The Split Order Start Date field appears. Enter the date from which Shopify orders should be split. Only orders placed on or after the specified date are split.

Under Ship Store Location Mappings, configure the mapping between the Shopify Ship Store, Xoro Location, and corresponding Third Party Location.

Step 4: Go to the Products & Inventory tab in the Account Settings page.

Step 5: In the Inventory section, under Store Mapping, configure the Shopify stores with the corresponding locations used in the Ship Store Location Mappings.

For example, if a Shopify store is mapped to the HQ location under Ship Store Location Mappings, make sure the same store is mapped to HQ under Store Mapping.

Step 6: In the Advanced Settings section, enable Split orders to all available locations.

When enabled, Xoro can split the order quantity across the selected locations when the required quantity is not available at a single location.

Step 7: In Shopify, create an order containing two items.

Step 8: In the Unfulfilled section, click the menu represented by the three horizontal dots. Select Change location.

Step 9: Select one of the items and assign it to a different fulfillment location. Click Change location.

For example, one item can remain assigned to 4388 Still Creek Dr, while the other item is assigned to HQ.

Once the location is changed, Shopify separates the items into different fulfillment groups. The original order now contains multiple fulfillment sections, with each section showing the items assigned to its respective location.

Step 10: In the Xoro Shopify channel, go to Orders and import the Shopify order. The order is processed based on its separate fulfillment locations.

Step 11: After the import is completed, go to the Sales Order Centre module in Xoro. Xoro creates separate Sales Orders for the different Shopify fulfillments.

Both Sales Orders retain the same Ref No, linking them to the original Shopify order. The Third Party Ref No in the Other tab is uniquely suffixed with -1, -2, and so on to distinguish the individual split orders.

• Inventory must be available at the respective mapped locations before importing the Shopify order.
• The locations used for fulfillment must be correctly configured in both Ship Store Location Mappings and Store Mapping.