Orders Created Without Payment (Shopify Integration)

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Issue

Orders are successfully imported from Shopify, but:

• The invoice shows as unpaid

• No deposit is created

• The order may not get allocated or processed further

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Why This Happens

When an order is imported, the system performs two separate actions:

1. Creates the order

2. Attempts to attach the payment (deposit)

If the system cannot map the Shopify payment to a configured account, the payment is skipped.

As a result:

• Order is created

• Payment is not recorded

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Common Causes

This issue usually occurs when:

• Shopify payment methods are not mapped to deposit accounts

• A new payment method was added, but not configured

• Payment waiver setting is enabled

• Account mappings were changed or removed

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How to Fix

Step 1: Verify Payment Mapping

• Navigate to Orders → Accounts Settings

• Check all Shopify payment methods

• Ensure each method is mapped to a valid deposit account

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Step 2: Check Payment Waiver Setting

• If enabled, the system allows orders without payment

• Disable this setting if payment should be mandatory

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Step 3: Resync the Order

• After updating the settings, resync the affected order

• The system will now correctly attach the payment

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Expected Result After Fix

• Deposit is created

• The invoice is marked as paid

• Order proceeds to allocation and processing

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Key Note

Order creation and payment attachment are handled separately. If payment mapping is missing or incorrect, the system will still create the order but skip the payment.