# Business Cases - Vendor Prepayment Issues

### Business Cases

These are common real-life situations where users face issues with Vendor Prepayment and how this article helps resolve them.

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### **1. “My Balance Sheet is correct, but Vendor Prepayment doesn’t match”**

#### What happens

You fix a Vendor Prepayment difference using a Journal Entry.

Everything looks fine in:

* Balance Sheet ✅
* Trial Balance ✅

But:

* Vendor Prepayment Centre still shows old numbers ❌

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#### Why this is confusing

You expect everything to match—but only one report is correct.

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#### What this article helps you understand

* Vendor Prepayment cannot be adjusted using Journal Entries
* It is linked to vendor-level transactions

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#### What you should do instead

* Use a **placeholder account** if it’s an overall adjustment
* Or use **vendor transactions** if it’s vendor-specific

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### **2. “I adjusted prepayment, but vendor balances are still wrong”**

#### What happens

You reduce Vendor Prepayment using a Journal Entry.

But:

* Vendor still shows incorrect balance
* Reports don’t align

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#### Why this happens

Journal Entry updates only accounting numbers, not vendor-level data.

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#### What this article helps you do

* Identify that the issue is caused by incorrect adjustment method
* Correct it using proper vendor transactions

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#### Correct way

* Create a **bill** and apply prepayment
* Or create a **new prepayment** if needed

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### **3. “Reports and exports don’t match”**

#### What happens

* System reports show one number
* Excel export shows another
* Vendor Prepayment Centre shows something else

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#### Why this happens

Vendor Prepayment was adjusted directly through Journal Entry.

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#### What this article helps you understand

* Why different reports are showing different values
* Where the mismatch is coming from

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#### How to fix

* Stop using Vendor Prepayment in Journal Entries
* Use:
  * Placeholder accounts
  * Vendor transactions

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### **4. “I just wanted to quickly fix the balance”**

#### What happens

You try to fix a small difference quickly using a Journal Entry.

It works initially.

Later:

* Reports stop matching
* Vendor balances look incorrect

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#### Why this happens

Quick fixes ignore how the system actually tracks Vendor Prepayment.

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#### What this article helps you do

* Avoid incorrect shortcuts
* Use the correct process from the start

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#### Correct approach

* Always check:
  * Is this vendor-specific?
  * Or overall adjustment?

Then:

* Use the appropriate method

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### **5. “Audit or review is showing mismatches”**

#### What happens

During audit or internal review:

* Vendor Prepayment totals don’t match financial reports

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#### Why this happens

Vendor Prepayment was adjusted through Journal Entries earlier.

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#### What this article helps you do

* Identify the exact cause of mismatch
* Correct the balances properly

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#### Correct approach

* Reverse incorrect entries (if needed)
* Recreate adjustments using:
  * Vendor transactions
  * Placeholder accounts

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### Simple Rule to Remember

👉 **Never use Vendor Prepayment account in Journal Entries**

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#### Instead:

* For overall adjustment → Use **Placeholder Account + JE**
* For vendor-specific adjustment → Use **Vendor Transactions**

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### What This Solves for You

* Reports start matching
* Vendor balances become accurate
* No confusion between screens
* Less time spent on reconciliation

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{% hint style="info" %}
**If Vendor Prepayment is involved, always use transactions—not Journal Entries.**
{% endhint %}