I have already created a shipment and generated a shipping label as part of a wave. However, I now need to cancel only the shipping label without voiding the entire wave.
Is this possible? If yes, how can I do it?
Yes, it is possible to void (cancel) a shipping label without affecting the entire wave, as long as certain conditions are met.
Before proceeding, ensure that:
A shipping integrator (carrier integration) is configured and active in your XoroERP instance
Without an active shipping integration, the option to void labels will not be available.
Follow the steps below:
Navigate to the Invoice Centre
Search and open the relevant Invoice
Click on “Edit in New Window” to access editable shipment details
In the invoice screen, open the Prepare Shipment window
Navigate to the Shipment tab
Locate the Pack and Cartonize section
Click on the Edit button
Select the “Void Label” option
The shipping label is canceled
The shipment remains intact
The wave is not affected
You can regenerate or process a new shipment if required
This action only cancels the shipping label, not the shipment or order
Ensure the label is voided within the carrier’s allowed time window
If the option is not visible, check:
Shipping integration is active
Shipment is in a valid state for voiding
You can cancel a shipping label without impacting the wave by accessing the shipment details from the invoice and using the Void Label option in the Pack & Cartonize section.
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