How to Void a Wave/Unallocate an Order?

Voiding a Wave releases the allocated inventory on the sales order and makes it available to sell again. If you void a wave, the sales order will go back to being "Unallocated". If you wish process the order, you will have to create a new Wave to allocate the inventory.

It is also important to note that the status of the Wave is ‘Allocated’, ‘Picked’, ‘In Picking’, or ‘Closed’ as you cannot void a ‘Shipped’ or ‘Partially Shipped’ Wave.

To Void the Wave, follow the steps below:

• Navigate to the Wave Centre and open the Wave you wish to void. Use ‘Advanced Search’ if need be to search for the wave.

  
• Alternatively, you can open the wave from the "History" tab of the corresponding Sales Order.

  
• Double-click on the wave and a smaller window will open.

  
• To delete, click on the delete icon on the top-right corner of this new window.

  
• On prompt “Are you sure?”, press OK to void the wave.

  

  

Voiding Scheduled Waves

If you have a scheduler enabled for sending waves or you send waves to your 3PL, make sure you void the Wave before your scheduler fires again and sends the waves because if it sends them and then you do the void afterward, you will have to call your 3PL and make sure that they haven’t already loaded the order and started shipping.

View the video below for a walkthrough of the above steps, also in case you want to void a line of the Wave.