> For the complete documentation index, see [llms.txt](https://docs.xorosoft.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.xorosoft.com/xoroerp-1/admin/customer/customer-message.md).

# Customer Message

### What is the Customer Message Module in XoroERP?

The Customer Message module in XoroERP is a tool designed to create and manage messages specifically targeted towards customers. These messages can be utilized across various modules within XoroERP, such as the Sales Order module. The primary function of this module is to allow users to create customized pop-up messages that will be displayed to customers during specific interactions, such as at the time of sales order creation. These messages can serve as greetings or informative notifications aimed at enhancing the customer experience.

<figure><img src="/files/8ORIntQbc56JTuLwEqXI" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
To access the Customer Message module, go to: ***Menu > Admin > Customer > Customer Message***
{% endhint %}

### Features of the Customer Message Module:

1. **Message Creation:** Users can create and edit messages tailored to different customer segments. This includes crafting personalized greeting messages or providing important information relevant to specific customers.
2. **Integration with Modules:** The module seamlessly integrates with other modules, ensuring that the created messages are displayed at the appropriate times during customer interactions. For example, a message created using the Customer Message module can be fetched and displayed in the Sales Order module when relevant.
3. **Customization Options:** Users have the flexibility to customize the content and appearance of messages according to their preferences and the nature of the communication. This includes choosing the message format, adding images or links, and setting the visibility criteria.
4. **Customer-specific Messages:** The module allows for the creation of customer-specific messages, ensuring that each message is relevant and personalized based on the customer's profile and preferences.

### Use Cases of the Customer Message Module:

1. **Greeting Messages:** Businesses can use the Customer Message module to create personalized greeting messages for customers. These messages can include welcome notes, special offers, or seasonal greetings, enhancing the customer's experience.
2. **Informational Notifications:** The module can be utilized to communicate important information to customers, such as order status updates, promotional announcements, or changes in business operations. This ensures that customers stay informed and engaged.
3. **Enhanced Customer Engagement:** By displaying customized messages during interactions, businesses can improve customer engagement and satisfaction. Personalized messages create a positive impression and make customers feel valued.
4. **Marketing Campaigns:** The module can also support marketing campaigns by enabling businesses to deliver targeted messages to specific customer segments. This helps in promoting products or services effectively and driving sales.

In conclusion, the Customer Message module in XoroERP empowers businesses to create and manage customer-focused messages that enhance communication, engagement, and overall customer experience. By leveraging the features of this module, businesses can effectively convey information, strengthen relationships with customers, and drive business growth.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.xorosoft.com/xoroerp-1/admin/customer/customer-message.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.