What is Item Customer Mapping?

In the complex world of inventory and order management, consistency in item identification is crucial for efficient operations. However, it's not uncommon for the item number registered in the Xoro system to differ from the item number in the customer's records. This discrepancy can lead to confusion and complications when processing orders.

Item Customer Mapping serves as a solution to this challenge. The item customer mapping allows you to link the item number in the Xoro system with the item number recognized by the customer. This alignment ensures that the customer can easily identify and reference the item as it appears in their records.

Once an item is successfully mapped to a customer, the customer item number will be populated in the “Customer Item#” field in Sales Order and Invoice.

Key Features of Item Customer Mapping

• Seamless Integration: Easily links the Xoro system item numbers with customer-specific item numbers.

• Customizable Mapping: Users can customize mappings based on individual customer preferences or requirements, allowing for flexibility in accommodating diverse customer needs.

• Integration with Sales Processes: Seamlessly integrated into sales order and invoice creation workflows, ensuring that mapped item numbers are consistently reflected in transaction documents.

• Enhanced Data Accuracy: Reduces discrepancies and errors in item identification, ensuring order accuracy.

• Improved Customer Experience: Allows customers to recognize and reference items by their preferred numbering system, enhancing their purchasing experience.

Use Cases of Item Customer Mapping

• Customized Sales Orders and Invoices: You can provide sales orders and invoices that reflect the customer’s item numbers, making it easier for customers to reconcile orders and improve payment times.

• Streamlined Order Processing: When a customer orders an item using their item number, the system automatically references the internal item number, eliminating confusion and delays.

• Enhanced Customer Service: Customer service teams can quickly identify products based on customer-specific item numbers, speeding up service requests and queries.

• Accurate Inventory and Sales Reports: With consistent item identification, you can generate more accurate inventory and sales reports, aiding in decision-making and strategy development.