Creating Item Customer Mapping

Item Customer Mapping is used to reconcile the disparity between the names of items recognized by customers and those maintained within the This mapping allows you to effortlessly track and align their products with the specific requirements or identifiers used by their customers. In essence, it facilitates a smoother transaction process, ensuring that both parties are on the same page regarding product identification.

Creating an item customer mapping involves entering the essential details, such as item number, description, and the customer name. By creating the mapping, you can enhance operational efficiency, reduce the potential for errors, and improve customer satisfaction by ensuring products are correctly identified and matched with the customer's expectations.

To create an Item Customer Mapping, go to Admin > Item Customer Mapping

Item Customer Mapping Fields

Field	Description
Item Number	Enter the unique identifier used internally by a company to track and manage its inventory.
Customer	Search and select the customer for whom you want to create the mapping.
Customer Item Number	Enter the name assigned to the item by the customer.
Customer Item Description	Enter the description assigned to the item by the customer.
UOM	Select the Unit of Measure (UOM) to associate with the selected item for the customer. When the Use UOM from the Customer/Item Customer Mapping on Add Item app configuration is enabled with the Item Customer Mapping option selected, the system automatically applies this UOM when the mapped item is added to a sales transaction for the customer. If multiple Item Customer Mappings exist for the same customer and item, the system uses the UOM from the most recently created mapping. Users can modify the UOM at the transaction line level if required.

Once all the information is entered, click "Save" to create the mapping.

All the mappings created in the system are listed on the Item Customer Mapping Centre.