Applying Customer Credit
XoroERP simplifies the process of applying customer credits to invoices, offering users multiple convenient options within the system. Customer credits can be seamlessly applied to corresponding invoices, providing flexibility and ease of use. Below are the various straightforward methods available for applying customer credits to settle invoices efficiently.
Applying via Invoice Module
By enabling seamless integration with the Invoice module and providing intuitive functionality for applying and adjusting credits, businesses can enhance cash flow, improve customer satisfaction, and maintain accurate financial records. The invoice can be paid off using the Credits or Deposits directly from the Invoice module. Select "Apply Deposits /Credits" from the choices dropdown menu.
This will navigate you to the “Apply Credits and Deposits” module where you can tick the checkbox for the credit that you intend to apply to the Invoice.
Applying via Apply Credits and Deposits Module
You can navigate directly to the “Apply Credits and Deposits” module to apply Customer Credit to Pay the Invoice(s). You can also un-apply previously applied credits in the Apply Deposits/Credits module.
Select Customer
In this field, you need to fill in the name, email, or phone number of a Customer to work with. In this field, you need to fill in the name, email, or phone number of a Customer to work with. Please note that if an alert note has been added for a customer, the it will displayed at the bottom-right section of the screen on selecting the customer.
Available
This tab displays all the available Credits and Deposits with a remaining balance.
Previously Applied
This tab displays all the Credits and Deposits that have been applied to an Invoice.
Upon selecting the customer, the page will present a comprehensive overview of all available credits and deposits, along with their respective remaining balances. Additionally, users can access a record of previously applied credits and deposits for the selected customer.
After selecting the desired credit for application by ticking the corresponding checkbox, users are prompted to enter specific details, such as the invoice to which the credit should be applied.
The following description outlines the requisite fields to be completed when applying selected credits.
Select Sale Store
This allows you to designate a specific Store or opt for the "All" option to initiate the process of refining your search for an Invoice to apply a Deposit or Credit.
Search By
This shows the dropdown menu showing the various options such as SO#, invoice#, etc. you can use to search for the Invoice.
Search Invoice
This field allows you enter the search criteria to pull up an Invoice.
Customer
This is the Invoice’s Customer.
Ref Number
This is the Invoice’s Reference Number.
Original Amount
This is the original balance of the Invoice.
Credit/Deposit Applied
These are the Credits and Deposits already applied to the Invoice.
Credit/Deposit To Apply
These are the Credits and Deposits selected for applying.
Invoice Number
This is the number of the Invoice.
Invoice Date
This is the date of the Invoice creation.
Amount Paid/Discounts
This is the amount paid toward the Invoice through Invoice Payments and Discounts.
Amount Due
This is the Invoice’s remaining balance.
Balance Due
This is the leftover balance on the invoice following the application of the deposits and credits that were chosen.
Applying via Customer Credit Centre
XoroERP facilitates the application of credits through the Customer Credit Centre. This centralized platform provides functionalities to both apply and unapply credits, effectively manage transactions, and offers convenient shortcuts to related credit modules. By streamlining intricate processes, the centre enhances productivity. Users can seamlessly execute tasks such as refunding balances, applying credits to invoices, viewing transactions, and unapplying credits, ensuring efficient operations within the module.
Apply On Invoice: This feature enables you to apply the credit to the customer's associated invoice. Selecting this option will open the Apply Credits And Deposits module, where you can search for the invoice and apply the credit accordingly. Additionally, you can review any previously applied credits and deposits within this module.
Confirmation Alert When Applying Linked Credit Memos
When you attempt a credit memo linked to a sales order to a customer invoice, the system checks the available unlinked credit amount. If the amount you're trying to apply exceeds the unlinked balance (due to part of it already being linked to an SO), a clear alert will appear in the confirmation popup. This alert notifies the user that the portion of the amount being applied is already associated with an SO, helping prevent unintended allocations.
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